Welcome to our FAQ section! We’ve compiled answers to the most common questions about our board games, shipping policies, and more. Whether you’re a strategy enthusiast, family gamer, or collector, you’ll find helpful information below.
About Game Craft Shop
What kind of store is Game Craft Shop?
We’re a specialty online retailer focused on bringing the best board gaming experiences to players worldwide. Our store caters to all types of gamers – from strategy enthusiasts and families to collectors and casual players. We carefully curate our selection to include award-winning games, bestsellers, and unique finds from around the world.
What makes Game Craft Shop different?
Three things set us apart:
1) Our global shipping network that delivers games quickly and safely worldwide (excluding select regions)
2) Our carefully curated collections organized by game type (strategy, cooperative, family, etc.) and awards
3) Our gamer-focused service including premium packaging to protect your games and knowledgeable support
1) Our global shipping network that delivers games quickly and safely worldwide (excluding select regions)
2) Our carefully curated collections organized by game type (strategy, cooperative, family, etc.) and awards
3) Our gamer-focused service including premium packaging to protect your games and knowledgeable support
Products & Collections
What types of board games do you sell?
We offer a wide variety including:
– Strategy Games: For players who enjoy deep tactical gameplay
– Family Games: Perfect for game nights with all ages
– Cooperative Games: Where players work together against the game
– Solo Games: Designed for single-player experiences
– Children’s Games: Engaging titles for younger players
– Abstract Games: Classic strategy with simple rules
Plus accessories like board game bags and deck boxes!
– Strategy Games: For players who enjoy deep tactical gameplay
– Family Games: Perfect for game nights with all ages
– Cooperative Games: Where players work together against the game
– Solo Games: Designed for single-player experiences
– Children’s Games: Engaging titles for younger players
– Abstract Games: Classic strategy with simple rules
Plus accessories like board game bags and deck boxes!
How do you select your games?
Our team combines industry knowledge with customer feedback to curate our collections. We focus on:
1) Award-winning titles (see our “Awarded Games” section)
2) Customer favorites (check “Best Sellers”)
3) Unique imports and hard-to-find games
4) Quality family-friendly options
We regularly update our selection with new releases and seasonal favorites.
1) Award-winning titles (see our “Awarded Games” section)
2) Customer favorites (check “Best Sellers”)
3) Unique imports and hard-to-find games
4) Quality family-friendly options
We regularly update our selection with new releases and seasonal favorites.
Do you sell used or discounted games?
Yes! Check our “Clearance Sale” and “All Sale Items” sections for discounted games. These may include overstock items, last season’s releases, or games with minor packaging imperfections – all at reduced prices. All sale items are in fully playable condition unless otherwise noted.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All payments are processed through our encrypted payment gateway for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. You can shop with confidence knowing your information is protected.
Can I change or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order has entered processing, we may not be able to modify it, but we’ll do our best to accommodate your request.
Shipping & Delivery
Where do you ship?
We ship worldwide with the exception of select regions in Asia and some remote areas. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two shipping methods:
1) Standard Shipping ($12.95): Faster delivery via DHL or FedEx (10-15 days after dispatch)
2) Free Shipping: For orders $50+ via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days before shipping.
1) Standard Shipping ($12.95): Faster delivery via DHL or FedEx (10-15 days after dispatch)
2) Free Shipping: For orders $50+ via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days before shipping.
How are my games packaged?
We take special care with every shipment! Your games are packed with:
– Protective corner guards for boxes
– Bubble wrap or foam padding
– Sturdy shipping cartons
We know how important pristine condition is for collectors and gamers alike.
– Protective corner guards for boxes
– Bubble wrap or foam padding
– Sturdy shipping cartons
We know how important pristine condition is for collectors and gamers alike.
Can I track my order?
Yes! You’ll receive email updates at every stage, including tracking information once your order ships. For Standard Shipping (DHL/FedEx), you can track directly on their websites. For Free Shipping (EMS), tracking is available through your local postal service once the package arrives in your country.
What if my package is delayed or lost?
While most deliveries arrive on time, international shipping can occasionally face delays. If your package hasn’t arrived within the estimated timeframe, please contact us at [email protected] with your order number. We’ll work with the carrier to locate your shipment and keep you updated.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unplayed and in original condition with all components. Please contact our support team to initiate a return. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
What if my game arrives damaged?
We take great care in packaging, but if your game arrives damaged, please contact us within 48 hours of delivery at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.
Can I exchange a game for a different one?
Currently, we only process returns (with refund) rather than direct exchanges. You’re welcome to return the unwanted game (following our return policy) and place a new order for the game you prefer. This helps ensure you get your preferred title as quickly as possible.
Customer Support
How can I contact customer service?
Our gaming-obsessed support team is happy to help! Email us at [email protected] with any questions. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm MST).
Do you have a physical store?
Currently, Game Craft Shop operates exclusively online from our headquarters at 4453 East Avenue, Scottsdale, US 85253. This allows us to focus on providing excellent worldwide shipping service to gamers everywhere!
Didn’t find your question here? Don’t hesitate to reach out to our friendly support team at [email protected]. We’re always happy to help fellow gamers!
Happy gaming from all of us at Game Craft Shop – where every delivery brings people together around the table!