At Game Craft Shop, we’re dedicated to bringing joy to tabletop gamers worldwide with our carefully curated selection of board games, strategy games, and premium accessories. Our shipping and returns policies are designed with the same attention to detail we apply to selecting our products.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to suit your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note for International Customers: We ship globally except to select Asian regions and remote areas. Customs fees may apply and are the customer’s responsibility.

Returns & Exchanges

While we carefully select every game in our collection, we understand that sometimes a return might be necessary. Here’s how our policy works:

Eligibility

We accept returns within 15 days of receiving your order. To qualify:

  • Items must be unused and in original condition
  • All game components must be complete and undamaged
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

To ensure fair play for all our customers, these items cannot be returned:

  • Clearance Sale items (as marked in our menu)
  • Broken Token accessories (due to their customized nature)
  • Opened or used board games (for hygiene reasons)
  • Any item not in its original condition

Return Process

Step 1: Contact Our Support Team
Email us at [email protected] within 15 days of receiving your order with this information:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Item details (name, quantity, reason)
  • Preferred resolution (refund, exchange, or store credit)
  • Confirmation that items are unused
  • Your shipping address

Step 2: Wait for Approval
Our game-loving support team will review your request within 2 business days and email you with instructions.

Step 3: Ship Your Return
Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and shipping instructions. Include the RMA number on your return package.

Important: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Step 4: Receive Your Refund or Exchange
After we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped via your preferred shipping method
  • Store Credit: Issued immediately via email as a digital gift card

Damaged or Defective Items

If you receive a damaged product, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund at no cost to you.

International Returns

For our global customers:

  • Return shipping costs are your responsibility
  • Customs fees for returned items are non-refundable
  • Mark packages as “Returned Goods” to avoid additional customs charges

Need Help?

Our friendly support team is always happy to help with any shipping or returns questions. Contact us at:

Email: [email protected]
Physical Address:
Game Craft Shop
4453 East Avenue
Scottsdale, US 85253

Now get back to exploring our collection – your next favorite game adventure awaits!